Return Policy

At Furry Collar Charm, we want you and your furry friend to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within [14 days] from the date of purchase.
• The item must be unused, in its original packaging, and in resalable condition.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom-made collars & leashes
• Clearance or final sale items
• Used or damaged items (unless defective at the time of purchase)

3. Refunds & Store Credit

• Approved returns will be refunded via the original payment method or offered as store credit.
• Refunds may take [14] business days to process, depending on your bank or payment provider.
• Shipping fees (if applicable) are non-refundable.

4. Exchanges

• If you need a different size or style, you may exchange your item for another of equal or lesser value.
• If the exchanged item costs more, the price difference must be paid at checkout.

5. Defective or Damaged Items

• If you receive a defective or damaged product, please contact us immediately.
• We will provide a replacement or a full refund after inspecting the item.

6. How to Initiate a Return or Exchange

• Visit our store with your item and receipt.
• Our staff will inspect the product and process the return or exchange if eligible.
• If you have any questions, contact us at:
  📍 Store Address: [Insert Address]
  📧 Email: [Insert Email]
  📞 Phone: [Insert Contact Number]