Term and Conditions

Welcome to Furry Collar Charm! By shopping at our store, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • These Terms and Conditions govern your use of Furry Collar Charm's physical store services, purchases, and interactions.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information & Pricing

  • We strive to provide accurate product descriptions and pricing. However, errors may occur, and we reserve the right to correct them.
  • Prices are subject to change without notice. Promotional offers are valid only during the stated period.

3. Payments

  • We accept cash, credit/debit cards, and other approved payment methods.
  • All transactions are processed securely, and we do not store payment details.
  • Payment must be made in full at the time of purchase.

4. Returns & Exchanges

  • Returns and exchanges are accepted within [14 Days] of purchase with a valid receipt.
  • Items must be unused, in original packaging, and in resalable condition.
  • Certain items (e.g., personalized or clearance items) may be non-returnable.
  • We reserve the right to deny returns that do not meet our policy.

5. Store Conduct

  • Customers are expected to behave respectfully towards staff and other shoppers.
  • Theft, fraud, or disruptive behavior will result in immediate action, including legal consequences.

6. Warranty & Liability

  • We ensure product quality but do not offer warranties unless explicitly stated.
  • Furry Collar Charm is not liable for any injuries, damages, or losses resulting from product misuse.
  • Customers assume responsibility for properly using purchased items.

7. Privacy & Security

  • We collect customer information for transaction purposes and marketing (with consent).
  • CCTV cameras may be used for security and theft prevention.
  • Refer to our Privacy Policy for more details.

8. Company Details

Company Name: 92 Ventures Limited
Registration Number: 77668514
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG